Privacy Policy

Contentelli ("we", "us", or "our") operates the contentelli.com website and platform (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. Please read this policy carefully. If you do not agree with its terms, please do not access the Service.

Personal Data: When you register, we collect your name, email address, company name, and billing information. We may also collect profile information you voluntarily provide.

Usage Data: We collect information on how the Service is accessed and used, including IP address, browser type, pages visited, time spent, and device information.

Content Data: We store voice recordings, transcripts, brand configurations, content drafts, and other materials you upload or create through the Service. This data is processed to generate content and build voice models as you direct.

Cookies: We use cookies and similar tracking technologies to track activity and hold certain information. See our Cookie Policy for details.

We use the information we collect to:

• Provide, operate, and maintain the Service
• Process transactions and send related information
• Generate content and voice models as you direct
• Improve, personalize, and expand the Service
• Communicate with you about updates, security, and support
• Prevent fraudulent transactions and monitor against theft
• Comply with legal obligations

We do not sell your personal information. We may share information with:

• Service Providers: Third-party vendors who perform services on our behalf (e.g., hosting, payment processing, AI inference, analytics).
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred.
• Legal Requirements: If required by law or in response to valid requests by public authorities.
• With Your Consent: We may disclose your information for any other purpose with your explicit consent.

We implement appropriate technical and organizational measures to protect your data, including encryption at rest and in transit, access controls, and regular security audits. However, no method of transmission over the Internet or electronic storage is 100% secure.

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Content data is retained according to your subscription plan and any deletion requests you make.

Depending on your location, you may have rights under GDPR, CCPA, or other privacy laws, including:

• The right to access the personal data we hold about you
• The right to request correction or deletion of your data
• The right to object to or restrict certain processing
• The right to data portability
• The right to withdraw consent at any time

To exercise these rights, contact us at privacy@contentelli.com.

Your information may be transferred to — and maintained on — computers located outside your state, province, country, or other governmental jurisdiction where data protection laws may differ. We ensure appropriate safeguards are in place for such transfers, including Standard Contractual Clauses where required.

The Service is not intended for use by anyone under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal data from a child, we will take steps to delete that information.

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. You are advised to review this policy periodically.

If you have questions about this Privacy Policy, please contact us at privacy@contentelli.com.